Privacy Policy

Effective date: September 2, 2025

This Privacy Policy explains how SwingStock (“we”, “our”, “us”) handles personal information in line with New Zealand’s Privacy Act 2020 and the Information Privacy Principles (IPPs). It also summarises your choices and rights.

Information We Collect

We collect personal information when you:

• Submit purchase enquiries or contact forms (e.g., name, email, phone, your message)
• Place an order or request a return (contact and delivery details)
• Visit our website (technical data via server logs and cookies)
• Communicate with us by email or phone
• Opt in to marketing (your preferences and consent)

How We Use Your Information

We use personal information to:

• Respond to enquiries and provide customer support
• Process and deliver orders and manage returns
• Operate, maintain, and improve our website and services
• Send optional marketing messages (only with consent; you can unsubscribe anytime)
• Meet legal, regulatory, and security obligations (including fraud prevention)

Lawful handling & minimisation

We only collect information that is reasonably necessary for our functions and handle it in ways consistent with the purposes we told you about, as required by the IPPs under the Privacy Act 2020.

Information Sharing

We do not sell or rent your personal information. We may share it:

• With service providers who help us run our business (e.g., website hosting, payments, email)
• When required by law, regulation, or legal process
• With your express authorisation

Overseas disclosures

Some providers may process information outside New Zealand. Where we disclose personal information overseas, we take steps required by IPP 12—for example, using providers we reasonably believe are subject to comparable privacy safeguards, or seeking your express authorisation after informing you of the risks.

Marketing communications

We comply with New Zealand’s Unsolicited Electronic Messages Act 2007. We send commercial emails/SMS only with consent, include our contact details, and provide a functional unsubscribe link in every message. You can opt out at any time.

Cookies and analytics

We use essential cookies to run the site and may use analytics to understand performance (e.g., pages visited, time on site). You can manage cookies via your browser settings. Blocking some cookies may affect site functionality.

Data retention

We retain personal information only as long as needed for the purposes above, then securely delete or anonymise it. Typical retention:

• Enquiry records: up to 2 years
• Order/return records: as required for tax, accounting, and warranty purposes
• Server logs: ~90 days
• Marketing preferences: until you opt out or we no longer use the list

Security

We use reasonable safeguards (administrative, technical, and physical) to protect personal information, including secure transmission (HTTPS), restricted access, and least-privilege practices. No method of transmission or storage is 100% secure, but we aim to prevent unauthorised access, use, alteration, or disclosure.

Your rights (Privacy Act 2020)

You have the right to request access to the personal information we hold about you and to request correction if it is inaccurate. If we decline a correction, you may ask us to attach a statement of correction to the record. To exercise these rights, contact us using the details below. If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner.

Notifiable privacy breaches

If a privacy breach occurs that has caused or is likely to cause serious harm, we will notify the Office of the Privacy Commissioner and affected individuals as soon as practicable and provide guidance on steps you can take.

Third-party services we use

• Hosting: Netlify (website hosting and serverless functions)
• Email: our email provider for transactional and support emails
• Payments (if enabled): your details are processed by the payment provider; we do not store full card numbers on our servers

These services have their own privacy policies and may process information in other countries. We take steps to help ensure comparable safeguards or obtain your authorisation where required.

Contact us

Questions or requests about this policy or your information?

Email: swingstocknz@gmail.com
Address: Online business based in New Zealand

Changes to this policy

We may update this policy from time to time. Significant changes will be posted here with an updated effective date.